Frequent questions
About Funko
Do you make custom Funko Pop?
We do not make custom Funkos. In fact, this is a practice that the North American company is persecuting and denouncing so that it does not take place.
Are the Funko Pop that you sell original?
Of course, the Funkos that we sell are original, like the rest of the products that you see in Fanátiko, they are all supplied by official suppliers or by the manufacturer itself.
How can I tell if a Funko is fake?
Usually the best way to tell if a Funko Pop is fake is by looking at the box. You can see that the print is not well defined and the cut around the image of the character is not uniform.
Paying attention to the figure is more difficult, you would have to have an original next to it to be able to see the differences.
Do the Funko Pop have a base or support?
Most of these big-headed dolls do not have a base, only those who may have problems standing up do.
Except for the Star Wars Funko Pops, those do all have a base.
Do all Funko Pops have bobbing heads?
No, only certain collections have it.
What does Chase version mean?
Funko's Chase version is a limited edition of certain figures to make them more exclusive. Of these, only one in 6 is a Chase version and has its corresponding sticker.
orders
What is the status of my order?
You can see the status of your order in "Order history" of your customer account. If you have placed the order as a guest, it will not appear in your account, but you will receive a confirmation email when it has been shipped and a shipping tracking number.
Can I pick up my order at the store?
We are sorry to inform you that we do not have a physical store yet, therefore no, orders cannot be collected in store.
Can I modify my order once it has been placed?
If you need to change the shipping address of your order or add/remove a product, you must contact us via chat as soon as possible because once it has been sent it cannot be modified.
How can I cancel an order?
You can write to us through the chat to cancel your order if it has not yet left our warehouses. Once it has been sent, it can no longer be cancelled. If upon receiving your order you do not want it, you can reject it and not sign for the delivery, it will automatically be sent back to our warehouses and when we receive it we will refund the corresponding amount.
How can I use my discount code?
When you click to pay for the order, on the cart page you have a little box on the right that puts a discount code, you enter it there, click on apply and that's it.
shipments
How long do shipments take?
Before paying for the order, you can choose standard shipping that takes 48/72 hours from the time the order is placed, or expedited shipping that takes 24/48 hours.
We are talking about shipments to mainland Spain, to find out more check the shipping information here .
How much do shipments cost?
You have FREE SHIPPING to mainland Spain if your order exceeds €35, if not, standard shipping costs €4.99 and fast shipping costs €6.99.
To know the price to other destinations, check the shipping information here .
¿Enviáis los productos protegidos?
Por supuesto. Enviamos todos nuestros productos bien protegidos con papel de relleno para que no sufran daños en el transporte.
Can my order be sent to another address?
Of course, if you want to send a gift to another person, simply put their address before completing the order.
What company is in charge of making the deliveries?
We work with the company Correos to make our shipments.
Pre-Pedidos / Reservas
¿Qué quiere decir pre-pedido?
Un producto en pre-pedido es un producto que aún no tenemos físicamente, pero damos la opción de reservarlo para que te asegures tener una unidad en el momento de su lanzamiento y, en cuanto llegue, podamos enviártelo.
Esto se hace porque hay ciertos productos que llegan agotados en la primera remesa.
¿Qué fecha de llegada tienen los pre-pedidos?
En cada página de producto de los que se pueden reservar está indicada la fecha aproximada de llegada.
¿Puedo comprar en un mismo pedido productos en pre-pedido y en stock?
Por supuesto.
Pero tienes que tener en cuenta que el pedido se enviará cuando todos los productos estén disponibles.
Si compro productos en stock y en pre-pedido en un mismo pedido ¿Qué pasa con los disponibles?
Los productos disponibles los dejamos reservados para ti y los guardamos a la espera de que lleguen los pre-pedidos.
¿Qué pasa si compro productos en pre-pedido que tienen distintas fechas de llegada?
Según vayamos recibiendo los productos, los iremos guardando hasta tener todos los productos disponibles, en ese momento será cuando se envíen.
¿Qué hago si no llega lo que he reservado en la fecha indicada?
Toca esperar. La fecha que nos proporciona el fabricante es algo aproximado, unas veces se adelantan y otras se retrasan. En cualquier caso, vas a recibir tus productos.
¿Puedo cancelar un pre-pedido?
Claro, sólo tienes que comunicárnoslo y realizaremos la devolución.
Returns
If I receive a product in poor condition, what can I do?
You have to send us an email with your name, order number and a brief description of the problem and, if possible, detailed photos of the damage.
In less than 48 hours we will tell you what to do depending on whether it is a manufacturing defect or if it is damaged during transport.
How long do I have to request a return or exchange?
You have 30 calendar days from receipt of the order to request a return, in the event that the return is due to factory damage to the product or transport, you will only have 14 days.
Can I change size?
Of course, except for swimsuits or underwear, these cannot be exchanged or returned for hygienic reasons.
How do I receive a refund for a return?
Refunds are made by the same method with which the purchase was made.
There may be exceptions if the system does not allow us to do so, in which case we will contact you to see the best way to manage it.
When will I receive my refund?
We will manage the refund as soon as we receive the returned products in our warehouses and verify that everything is correct. From that moment, the time will depend on the system with which you made the payment.
Products
¿Protegéis los productos al empaquetarlos?
Por supuesto. Todos nuestros productos salen del almacén bien protegidos con papel de relleno para que no sufran daños en el transporte.
Why can't I add more than one unit to the cart?
It can be for two reasons:
1- It may be the last unit available.
2- Because some exclusive products can only be bought one at a time to avoid reselling.
I am looking for a specific product, what can I do?
At the top of this website you have the magnifying glass icon, it is an AI search engine that recognizes any word, even if it is misspelled.
If you can't find what you're looking for there, it's because we don't have it. In that case you can write to us through the chat to see if we can get it for you.
What is the heart that appears next to each product?
If you like a product you can mark that heart to add it to your favorites list, so you can easily find it and add it to the cart whenever you want.
In order to do so, you must be logged in to your customer account.
At the top of the web there is another heart, if you press it your favorites list will open.
Why are there products with a damaged box?
These products generally arrive like this from the factory. So we sell them at reduced prices or even at cost price.
A lot of people don't care about the condition of the box and may have their favorite figure cheaper than normal.
Payments
What forms of payment do you accept?
- Credit/debit card: We use the main credit and debit cards: Visa, Mastercard, Maestro and American Express; In some cases, the bank may ask you for a code number to formalize the purchase, in others, an SMS is sent, but it depends on what each client has contracted with their bank.
- Shop Pay: It is developed with Shopify technology, and allows you to pay faster by safely saving your shipping and payment details.
- PayPal: We use the platform of one of the most widely used and secure payment systems.
- Google Pay: It is an easy and fast way to pay. It offers you everything you need to process your purchases and keeps your data safe. In addition, you can manage your account both on our website and in the Google application.
- Apple Pay: If you are an iPhone user, you probably already know it. You can use it on our website to pay quickly and safely.
- BIZUM: Secure and fast payment by making a Bizum, but easier because you won't have to enter your bank, our website redirects you directly so you can complete the transaction.
- Bank transfer: Make your payment directly into our bank account.
What is the account number to pay by transfer?
When you finish your order we will give you all the necessary information to make the transfer or make a deposit in the account if you prefer.
If I pay by transfer, what do I put in the concept?
Use the order number as a payment reference. Your order will not be processed until the amount has been received. If you want to expedite the process, you can send us the receipt of the transaction by email.
Where can I find the invoice for my order?
If you need the purchase invoice you can request it by writing to us here .
Customer Account
What do I do if I have forgotten my password?
Ve a "Iniciar sesión" y pulsa donde dice "¿Olvidaste tu contraseña?", te pedirá el email con el que creaste tu cuenta, le das al botón "Enviar" y recibirás un email para reestablecer la contraseña.
Si introduces un email que no está dado de alta en fanátiko.es no servirá de nada. Tienes que crear una cuenta.
Can I change my customer data?
You can modify, add or delete your addresses by logging into your account and clicking on "View addresses".
To change other data you have to write to us here .
Where can I see my orders?
Tienes que iniciar sesión aquí para ver tus pedidos.
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ENVÍO GRATIS
Para pedidos superiores a 45€
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PRODUCTOS PROTEGIDOS
Recibe tus productos en perfecto estado
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PAGO SEGURO
Paga de forma segura y flexible
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CAMBIOS Y DEVOLUCIONES GRATIS
Hasta 30 días
